Shipping Policy

Last Updated: October 17, 2026

At CasaBloom, we are committed to being completely transparent about our shipping processes and timelines. Please review the following information to understand how and when your order will be delivered.

All prices and applicable charges are displayed and processed in United States Dollars (USD) unless otherwise stated.

1. Shipping Destinations

CasaBloom currently ships to all 50 states within the United States.
Orders are dispatched based on product availability and fulfillment arrangements.
Shipping availability may vary depending on the product and destination.

2. Order Processing & Handling Time

Handling Time: 2–3 business days (Monday – Friday).
Please allow 2 to 3 business days for our team to pick, pack, and process your order before handing it over to the shipping carrier.
Order Cutoff Time: 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT, or on weekends or holidays, will begin processing on the following business day.
Processing includes order review, inventory confirmation, packaging, labeling, and shipment preparation, where applicable.

3. Transit Time & Total Delivery Time

Transit Time: 5–11 business days (Monday – Friday).
Handling Time: 2–3 business days.
Estimated Total Delivery Time: 7–14 business days from the date the order is placed.
Total delivery time includes both order handling and carrier transit time.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the product, fulfillment location, shipping carrier, destination, weather conditions, and other circumstances outside our reasonable control.

4. Shipping Rates

Free Shipping: CasaBloom currently offers free shipping on all orders within the United States.
Any applicable charges, if introduced for a specific service or order, will be displayed during checkout before payment is completed.
All applicable charges will be displayed in USD ($).

5. Shipping Carriers

Orders may be delivered through shipping carriers selected according to the fulfillment location, destination, parcel characteristics, and service availability.
The carrier used may vary between orders. We cannot guarantee that a particular carrier will handle every shipment.

6. Order Tracking

All shipments include tracking.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.
You can also track your order through the Track Your Order page on our website (powered by Track123).
Please allow time for the carrier's tracking system to update after the tracking number has been issued.
If you have not received your tracking information or need assistance locating your shipment, please contact us at support@casabloom.online.

7. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@casabloom.online.
We can review your request if the order has not yet been shipped, but changes or cancellations cannot be guaranteed once processing or fulfillment has begun.
Once an order has been shipped, it cannot be cancelled as a change-of-mind cancellation. After receiving the product, you may request a return in accordance with our Return and Refund Policy.

8. Delivery Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.
An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the package being returned to the sender.
If you notice an address error, contact us immediately. We may be able to assist if the order has not yet been processed or shipped.
Once the package has been handed over to the carrier, changes to the delivery address may not be possible.

9. Incorrect Addresses & Returned Packages

If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or reshipping charges may apply where applicable.
If your package is returned to the sender, please contact us at support@casabloom.online so we can review the circumstances and explain the available options.
Any applicable charges or refund adjustments will be handled in accordance with our relevant store policies and applicable law.

10. Shipping Delays

Although CasaBloom aims to deliver orders within the estimated 7–14-business-day timeframe, delays may occur because of circumstances beyond our reasonable control, including:

Shipping carrier delays or service disruptions.
Severe weather conditions.
Public holidays and increased seasonal shipping volumes.
Transportation interruptions.
Incorrect or incomplete delivery information.
Other unforeseen operational circumstances.

If your order has not arrived within the estimated delivery window, please contact support@casabloom.online and include your order number.

Our team will review the available tracking information and assist you with the next steps.

11. Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

Check around your property and any designated delivery location.
Ask household members or neighbors whether they accepted the package.
Check with reception or building management, where applicable.
Review the carrier's delivery confirmation and any available delivery photographs.

If you still cannot locate your package, contact support@casabloom.online and provide your order number and tracking information.

CasaBloom may contact the shipping carrier to investigate the delivery before determining the appropriate next steps. Any resolution will depend on the available evidence, the investigation findings, and applicable law.

12. Lost Packages

If your shipment appears to be lost in transit or tracking has not updated for an extended period, please contact us at support@casabloom.online.
Please provide your order number and tracking information so our team can review the shipment and, where appropriate, request an investigation with the shipping carrier.
Refunds, replacements, or other resolutions will be considered based on the circumstances, the carrier's findings, our applicable store policies, and applicable law.

13. Damaged Packages

If your order arrives damaged, please contact support@casabloom.online within 48 hours of delivery and provide:

Your order number.
Clear photographs of the damaged product.
Photographs of the outer and inner shipping packaging.
A brief description of the damage.

Please retain the product and its original packaging while your request is being reviewed.

Our team will assess the information and explain the appropriate next steps, which may include a return, replacement, refund, or other suitable resolution under our applicable policies.

14. Failed or Refused Deliveries

CasaBloom accepts online payment only, so no payment is collected at the time of delivery.
If a delivery attempt fails, the carrier may attempt redelivery, leave the package in an available safe location, transfer it to a collection point, or return it to the sender, depending on the carrier's procedures.
Customers should monitor their tracking information and collect packages from designated collection points within the carrier's stated timeframe.
If a delivery is refused — for reasons unrelated to product damage, carrier error, or an error made by CasaBloom — additional carrier, return, or reshipping charges may apply where permitted by applicable law.
Refusing delivery does not automatically qualify an order for a full refund.