Return and Refund

Last Updated: October 17, 2026

At CasaBloom, we strive to ensure you are completely satisfied with every home décor purchase. This policy explains our terms for accepting returns and how refunds are evaluated, processed, and disbursed.

Please review this policy carefully before requesting a return or refund.

1. Return Window

You have 30 calendar days from the date tracking confirms delivery to request a return.
Return requests submitted after 30 days cannot be accepted.

2. Eligible Returns

You may request a return if:

Your item arrived damaged or defective.
You received an incorrect item.
You changed your mind or no longer want the item, provided it meets our return conditions.

All return requests are reviewed to confirm eligibility under this policy.

3. Item Condition Requirements

To be eligible for a return and subsequent refund, your item must meet the following criteria:

Unused, undamaged, and in original condition.
Clean and free from stains, odors, damage, or excessive signs of use.
Complete with all original tags, inserts, accessories, and packaging intact where applicable.

4. Non-Returnable Items

Single-use items or consumable products once the seal or packaging is opened.
Items that have been significantly used, damaged, altered, or returned without their original components or packaging where applicable.

These restrictions do not affect any rights you may have under applicable law.

5. Return Shipping Fees & Responsibilities

Defective, Damaged, or Incorrect Items (Store Error): If you receive a damaged, defective, or incorrect product, please contact support within 48 hours of delivery with clear photos of the item and packaging. CasaBloom covers 100% of return shipping and will provide a prepaid return label.
Customer Remorse / Preference: If you return an item due to a change of mind, personal preference, or no longer needing the product, you (the customer) are responsible for purchasing trackable return postage.

6. Restocking Fees

Restocking Fee: $0.00
CasaBloom does not charge any restocking, handling, or administrative fees on returns.

7. How to Initiate a Return

Contact Support: Email support@casabloom.online within 30 days of delivery with your Order Number and reason for return.
Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) and confirm the return address below.
Ship the Item: Securely package the product and send it using a trackable courier service. (Note: Do not send items back without prior authorization.)
Return Address: 2000 O'Connor Rd, Irving, TX 75062, United States

8. Refund Eligibility & Inspection Process

Inspection Window: Once we receive your return package, our team inspects the item within 2 business days.
Notification: You will receive an email confirmation once the inspection is complete, letting you know whether the refund is approved or denied based on the item's condition.

9. Refund Payout Timelines & Method

Payment Method: CasaBloom accepts online payment only — Shop Pay, PayPal, Google Pay, and credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay). Approved refunds are issued to your original payment method.
Processing Time: Approved refunds are processed within 5 to 7 business days after the return has been inspected and approved. Any additional time for the refund to appear depends on your bank or card issuer.

10. Late or Missing Refunds

If 7 business days have passed since your refund was approved and you have not received your refund, please contact our support team at support@casabloom.online with your order number so we can assist you.

11. Exchanges

We do not offer direct 1-to-1 exchanges. To receive a different design, color, style, or other variation, complete a return for your original order and place a new order through our store.