Last Updated: September 26, 2026
At CasaBloom, we strive to ensure you are completely satisfied with every home décor purchase. If an item is not the right fit for your space, you can return it within 30 days under the terms outlined below.
1. Return Window
You have 30 calendar days from the date tracking confirms delivery to request a return.
Return requests submitted after 30 days cannot be accepted.
2. Item Condition Requirements
To be eligible for a return, your item must meet the following criteria:
Unused, unwashed, and in original condition.
Clean and free from stains, odors, damage, or excessive signs of use.
Complete with all original tags, inserts, accessories, and packaging intact where applicable.
3. Non-Returnable Items
Single-use items or consumable products once the seal or packaging is opened.
Items that have been significantly used, damaged, altered, or returned without their original components or packaging where applicable.
4. Return Shipping Fees & Responsibilities
Defective, Damaged, or Incorrect Items (Store Error): If you receive a damaged, defective, or incorrect product, CasaBloom covers 100% of return shipping. Contact support with clear photos of the item and packaging, and we will provide a prepaid return label where applicable.
Customer Remorse / Preference: If you return an item due to a change of mind, personal preference, or no longer needing the product, the customer is responsible for purchasing trackable return postage.
5. How to Initiate a Return
Contact Support: Email support@casabloom.online within 30 days of delivery with your Order Number and reason for return.
Receive Return Authorization: Our team will provide a Return Merchandise Authorization (RMA) and the authorized warehouse return address.
Ship the Item: Securely package the product and send it using a trackable courier service. Do not send items back to the manufacturer or dispatch address without prior authorization.
6. Exchanges
We do not offer direct 1-to-1 exchanges. To receive a different design, color, style, or other variation, complete a return for your original order and place a new order through our store.
7. Contact Information
Store Name: CasaBloom
Email: support@casabloom.online
Address: Rontrina Deal 2000 OCORNOR, Irving, TX 75062, United States
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CT | Saturday: 10:00 AM – 5:00 PM CT | Sunday: Closed